Technician charged $383 for a thermocouple for our water heater, saying the replacement one we'd just received from the water heater company was defective. It was Friday night, and we'd already been without hot water for 3 days so we had no choice. On Monday, we learned that a thermocouple costs all of $11. The water heater company even faxed us a copy of its price list. Another plumber, plus online sites, also confirmed the average cost. We were advised to stop payment on our check, and we sent an amended check to cover the real price of the part plus the after hours labor -- in addition to a pair of new washing machine hoses the tech had conned us into and a ""discounted"" one year service contract that we're now not going to use. When they called in response, they tried to justify the inflated cost by saying the technician ""had to go to his truck to get the part."" It was parked right outside our garage! We stood our ground, and now they've sent a letter saying they suspended our second check and sent our first stop payment check to a collection agency. Just another example of a big company sticking it to the little guy. And the worst part is they accused us of ""planning to dispute the cost ahead of time""! DO NOT USE THIS COMPANY!!! Other reviews say the same! Wish we'd seen them before we called!
Cons: Price gouging