Disaster! Not surprised by the litany of woe and bad reviews for this place. Avoid at all costs. They tried to return my car to me w/o mentioning that windows had lowered and allowed water/wax/soap into interior of car. 1/4 "" of water in the cup holders, wet carpet, stained upholstery...the whole catastrophe. Believe me, i am not the guy to leave the windows down at the car wash. Rather than make a scene at the register in front of the many customers that were there, I discreetly sought out the Mgr. and quietly informed him of the problem. As I tried to point out all the areas that were affected he became abusive, belligerent, irrational and refused to accept that some areas were wet, implying that i was trying to pull a swift one. He did get a worker to run a vacuum over some of the sodden areas, but it was still a mess. ( I use the vehicle as a limo and could not work for the next two days.) Stunned by the Mgr's behavior, I approached the owner. He conceded that it was wrong to return my keys w/o telling me what had happened....and that was it. No apology, no explanation, no offer of a free wash/detail in compensation. Terrible experience at Celebrity Car Wash.