We bought a bed a few months ago, right before moving to San Francisco, and it was the worst furniture purchase of our lives. Several parts were missing, requiring numerous trips to the hardware store, and to accomplish what the owner described as a "simple" assembly, we had to file down every single connecting part (assembly lasted several frustrating days). Phone calls and letters of complaint didn't generate so much as an apology. One expects such an experience with a $100 impulse purchase from IKEA, not a $1200 bed ordered weeks in advance.
Pros: looks nice online
Cons: poor quality, misleading claims