I decided to write a review to offer a different review to the sugar coated efforts to cover up that this place is negligent. The dog was a young HEALTHY dog with records to probe it!. NO review in the world could have changed my mind before, I wrote one that was VERY positve so I completely ""get"" the positive reviews, ""my dog looks great, the owner is sweet, only the best for my dog, etc. ."" But any attempt to post a negative review gets blasted. SHAME on you for saying people are trying to make a ""buck""! When you LOVE your pet as much NO AMOUNT of money in the world could ever be enough to replace the unconditional love it brought. NO AMOUNT! The love of your best friend, your companion, your ONLY child is IRREPLACEABLE! It goes to show how insensitive the people at poor la pouch & friends are. The negative reviews are here for a reason. But don't worry Poor La pouch, you still have great support of the fans. Sometimes, though, its so much better to do the right and responsible thing! Be a good human being! Treating people and their pets with dignity, when something happens is better than all the positive reviews in the world. Accusing someone of trying to make a buck when they are hurting is shameful and NOT characteristic of decent human beings who we should trust with our pets. So, who's really thinking about the buck? If your dog has never had a problem here, thank your lucky stars, because if you ever do they will accuse you of ""trying to make a buck"" or ""lashing out"". Think about it... what if it was you? How would you like to be treated? But if you no longer have a dog, maybe the bucks can wag their tails, or cuddle with you at night or maybe you can use them to wipe your tears! I would take my dog to a big chain store to get groomed BEFORE I took it to POOR la Pooch.