Where do I begin?
I ordered turkey online for Christmas Eve on 12/14/10. The cutoff for Christmas orders was 12/16/10. I requested that it be delivered between 5pm and 7pm. My guests were to arrive at 7pm. At 6:30 on Christmas Eve, I called to check on my order. I was put on hold for 10 minutes and eventually hung up since I'd obviously been forgotten. I did hear the manager berating whoever picked up the phone for not making the turkeys that were ordered. Is there no hold button?
I called back about 7 times and finally talked to someone. They informed me that they were running behind due to numerous orders and would have someone call me back. No one called me back. At 8pm, I called again, and was told the turkey would be there in 30 minutes.
At 9pm I called and was told they were 20 minutes away. At 10pm, with a house full of hungry guests, I called again, and was livid. They informed me that they were about 30 minutes away. At 10:30pm I called again and had to give the driver directions to my house since he was lost. No GPS for delivery drivers? Really?
So at 11pm, we finally sat down to eat. The turkey was good but it's obvious that they made the turkey when I called at 6:30 to inquire about it. I had food ready at 7pm so needless to say as the hostess, I was beyond rage, trying to keep sides warm for 4 hours.
They *said* they'd refund the $20 delivery charge but I'll be pressing that matter until it's taken care of.
If you plan to do business with this poor excuse for a company, you unfortunately will have to confirm your order at the time you'd like them to prepare it.
I will never order from this company again and have a busy day of posting this review on my Facebook page as well as any other business review page I can find. Better Business Bureau here I come!