My husband and I refinanced with DNJ and had a truly horrible experience. We seriously considered cutting them loose several times, but in the late fall of '10 locked in a great rate at a time that rates were on the rise. Where to begin...
We were never quite sure if they wanted to do business with us. They were hard to reach, but eventually would call us back and reassure us that everything was fine.
We frequently received documents with bad math, that showed us still owing money that we had already paid (for the appraisal, for example). They kept telling us that it was just an estimate, rather than fix the bad numbers. But getting an estimate with obvious errors is not reassuring. They preferred to argue about the paperwork rather than just plug in accurate numbers.
We told them numerous times that we did not want to escrow the property tax, and yet until the final hour, they did not modify the paperwork accordingly.
After getting the appraisal and realizing that we would be able to achieve a 20% down-payment by bringing money to the table (and thus avoid paying for mortgage insurance), we were told repeatedly that bringing cash to the table was financially a bad idea. Since when??
They were also hostile towards our homeowners insurance agent, who we have a longstanding good relationship with.The bottom line, shop around before refinancing/purchasing, but whatever you do, don't work with DNJ.