My verbal consultation with the Office Manager was warm and friendly. However, I found out later that I was charged for services I didn't receive. Actually, I never authorized American Laser to charge anything to my account. I had made my first ever appointment, but canceled it within a few days, and thought that was the end of it. The Office Manager never mentioned another word about the fact that she had already charged the FULL AMOUNT to my name and I had to find out when Chase called to ask why I hadn't paid my bill. What a shock! When I called to speak with the Office Manager about this, she said that American Laser was still going to keep 10% even though I did not have one single treatment.
Pros: They are friendly.
Cons: They are con artists.