I made an appointment (earlier today) on lifebooker for 6:45pm. I was there at 6:40pm and was greeted by a woman working the front desk.
After filling out 2 pages of forms, she offered me a drink, which I politely declined, but she kept insisting, so I asked her what she had. She mentioned wine, to which I delightfully agreed. About 5 minutes later, I saw a glass of wine and asked if somehow that was the one for me, she said it wasn't and took it away.
A few minutes later, she offered me some magazines, at which point I reminded her that she really had me excited about that wine. She replied that she could not retrieve the wine, because she had to mind the front door. She actually seemed annoyed that I kept asking about it--after she had insisted on offering!!!
Then she mentioned that I should wait in the next room (the nail treatment room). Which I did. All the while getting a sense of how awful the pedicure bowls (like cooper pots) looked and how incredibly uncomfortable the wicker arm chairs looked (for pedis, or for just sitting anytime even).
So later, after waiting a total of half an hour (keep in mind: she is the only person I saw the entire time), with still no wine, and no apologies - I went back to the front (where I saw yet another new glass of wine, whose...I wonder?) and asked to reschedule, which she did for me (I think you can guess that I am going to cancel that).
Never an apology from her. Then as I tried to leave, the door was locked (which I had to pull on the door once and push once before she finally told me it was locked!) ...so what was that story about watching the door? Horrible waste of a half hour of my time.
I think they need to take time to figure out if they can handle lifebooker clients, at the last minute.
I've been to probably over a hundred spas and this is, by far, the worst I've ever been to and I see, from other reviews, that it is quite dirty as well. Just awful. Stay away! Not to mention that their prices are insane!
Pros: my only pro is that I didn't spend any money there
Cons: service, comfort (do not go here, seriously!!!)