We had a toilet that would not flush. We called around to many plumbers and Roto-Rooter Plumbers in Cary,IL. were the only ones that would send a service man out to our house to give a free estimate. The service man explained possible reasons why it might not work right. He explained the cost of each solution. He went to work and after a short time found a toy lodged in the toilet. He broke his rooter trying to free the toy. He put everything back to gether and it worked great.