Took my wife here on Saturday, 30 Jan 2010 for dinner at 7.30. Seated at a 2 top in wine bar room. 5 minutes after being seated we were asked by the runner if we wanted bottled water, I declined and we were served regular tap water. We looked through the nice and extensive menu, finished, laid them down and now we sat. I kept looking around going, ""what no bread?"" After about 10 minutes our server arrived to ask if we would like a cocktail, we each ordered, plus I ordered some calamari as an appetizer....still no bread. Hey, I am hungary what's the deal? The calamari was delivered soon after, in a quick and efficent manner, but now, finally they bring a bread basket a full 15-20 minutes after we sat down. Not good. Then the server arrives with my wife's martini and informs me that my cocktail, a Rusty Nail made with Drambuie and Scotch could not be made because the bar had NO Drambuie! In 30 years I have never heard of a bar not having such a basic liquor. \r
No we are enjoying some excellent calamari, a very large portion, we are not 5 minutes into receiving it when the runner shows up with the 2 servings of lobster bisque soup! I sent it back, saying we were not even close to being ready for the soup. The line has some very serious problems with timing. We finished our lobster bisque, which was a substantial portion and very very good, neither of us finished it due to the rich nature and amount served. As we are eating the soup and we have the empty bowl of calamari, 2 small plates and my wifes empty cocktail glass, just sitting there taking up space. The busbuy has come by the table at least 6 times to take care of a nearby table of 6, but has not bothered to remove anything! At this time I flagged our server and asked point blank why the nearby table was getting such great service and we were being treated like the evil step-children. she seemed taken back, and removed all the finished and used dishes. Our entre was soon served and the wifes risotto was very good as was my chicken marsala. The food was good, the restaurant is very nice inside, but the entire evening was essentially ruined for my wife's birthday by service which was inattentive and unfocused. It was a real disapointment. In closing, let me say the restaurant was full upon our arrival, but half way through dinner, there were a number of empty tables as diners finished and left, so it did not seem that they were being over run in a dinner rush.\r
The food was good, but I would have to take into consideration the service before I would eat there again. The prices are reasonable, but high enough that an experience of good service is expected.
Pros: Food and the ambiance is good
Cons: Staff and service problems