I first went to The Lash Company during one of there specials for $199.00 full set. It turned out ok, but when i made an appointment for a return visit, refill it was so dissappointing, it was less than one week later that one eye in particular lost 8 lashes, i know because they fell out overnight and were on my pillow, i saved them to see how much i was actually losing. I do believe that they have technicians that are not qualified. I did everything according to there list of caring for the lashes, even to go as far as to buy goggles to protect them from getting wet. What a waste of my hard earn money. Very dissappointed after doing so much research on lash extensions. I think i am going to try Latisse instead.