My original mechanic got old, he was semi-retired and so he didn't want or could do everything that a mechanic needs. So I started looking around for a new place and found Ed's Auto Service. I saw his ratings and reviews online, and they were good so I thought I would give them a chance.
I have been there a few times. And it's been a good experience. The owner is nice and personable. They go out of their way to make sure your car is done on the same day, and their prices is aligned with the other shops. I have no complaints about the work that they do.
But there is only one major problem. Everyone in the place smokes. In fact, I don't think I've ever seen the owner without a cigarette. Now that most of America doesn't smoke, it's a problem. The place is full of cigarette smoke all the time. There's smoke in the workers' clothes, it gets on the car's upholstery, and every time I pick up my car it stinks. It's a problem, and I told them personally about it multiple times, but they haven't done anything. They just don't get it. So I would say that I am very satisfied, except for the cigarette smoke. It's been getting on my nerves, and I may find a new mechanic.
RESPONSE FROM Ed's Auto Svc:
Chris, in the winter with the shop closed, there are odors that will attach to your vehicle as well as cigarette smoke. I guarantee NO person is smoking inside your vehicle. also, just for honesty level, you NEVER mentioned the cigarette smoke to us, your father did one time only. Not that it makes a difference, we don't want your vehicle leaving with any odors attached but exhaust fumes, oil smoke from heaters, various sprays & chemicals used during the normal course of daily functioning will attach. They DO make fairly inexpensive items to clear odors, fabreeze for example. I would certainly have used, had I been informed by you that there were odors left inside your vehicle. I am a smoker but not a chain smoker & in the short time of your visits here find it hard to believe that I have had a cigarette in my mouth the whole time, every time you have been here. I understand some people are very sensitive to odors and we consistently strive to keep unpleasant smells from staying with your vehicle but the nature of this business does hold some side effects even with exhaust ventilation systems in place.