I wanted to say thank you. When my entire bathroom started reversing grey water into the house at 6am yesterday, I called a couple of plumbers close by and they either didn’t call back or said they couldn’t come out. When it finally occurred to me to call Best, you not only picked up the phone before business hours, you made sure I’d have someone out ASAP, and gave me an ETA of two hours.
Exactly 2 hours later, Phil knocked on my door. He was professional, fast, and a pleasure to work with. He explained things to my husband and me, and was patient with our questions. He gave us a bunch of tips that will help us maintain our pipes ongoing, and he had some upgrade suggestions for us as well. We had a huge main line clog, and when the water reversed direction, it forced parts of the clog into the sink, shower and toilet, so he really had his work cut out for him. It took him a few hours, but he never once sounded frustrated or like he had to hurry off to the next job. He didn’t even laugh at us when we realized that my husband had snaked the vent, not the sink drain, in his attempts to clear it.
I truly appreciate the fantastic service, and have already raved about you guys on the West Seattle Blog, so expect some West Seattle business to come your way. J
Thank you, again, for everything! Please pass this along to Phil as well.