After 15 years of driving, I've never let another car or object so much as breathe on any my cars. Low and behold after a year of starting life in NJ, I'll be having to make my first insurance claim. Quality was not an identified preferred body shop from my auto insurance, but I desperately needed to find a place that would fix my Mercedes right to exactly what it was before my door and fender got smashed in.
The biggest concerns on my mind were body panels alignment and paint fading. Now that I've received my completed car back, I can assure that the lines down to the hood, door cracks, and fender connectors were spaced precisely, from comparing left and right sides of the car. I could not detect any differences on the gaps, and even under the hood all the connection points were flushly screwed and mounted. Time will tell for the paint, but Quality's Limited Lifetime Warranty will cover any non-wear-and-tear paint fading for the life of the car. They took some time to explain to me how the largest factors in paint fading are surface and paint quality. They also explained to me the several qualities of paint, and told me that they will use the highest grade paints.
My satisfaction and perfectly restored Mercedes are the direct reflection of Quality's diligence, who fought and feuded with my insurance that my car be repaired with only OEM parts rather than Aftermarket. Of course, my insurance would insist that my car be repaired as cheaply as possible, but they would not have it. He pre-emptively ordered both OEM and aftermarket parts to physically show my insurance's appraiser the huge differences in quality. My insurance would eventually agree to the full OEM estimate.
My vehicle would be in Quality's care for 3 weeks for the complete process. I was never in the dark, because they would call or text me daily about the progress of the car and dealing with my insurance. I always offered my help to deal with my insurance, but he insisted that he could take care of it and he did. My car is now sitting in my garage as good as new. If you are looking for a place to fix body damage on your Mercedes, I would look no further than Quality Auto Body. I'm pretty happy to find such a great place.