The pool was finally back filled a few weeks later but still had about 15 yards of dirt left. Monarch was trying to put it on me to have it removed saying they didn't realize how much excess dirt there would be. If they didn't know as the professionals, how would I know?!?! After arguing with them for a few weeks, they finally arranged to have it removed. The pool was finally finished towards the end of August, then I had concrete poured. When i was talking to the company, they were saying how it is the word around the industry that my pool installation was so screwed up and all are talking about it. When I finally spoke to the owner Tom White, he was no better than a used car salesman. He told me what I wanted to hear and only offered me a tarp pool cover worth $250 (telling me the safety covers are horrible, even though they are the best ones. I eventually talked him into giving me a discount on a rugged mesh safety cover. After it was ordered, I texted the foreman asking when it was going to be in. he said they would install it on Sunday (October 20th). I planned my weekend around this. On the Friday before, I got a call from the office looking to schedule the installation. I told her I worked it out with the foreman to have it done Sunday. She said they don't work Sundays and would call me back. She then called my wife for no reason saying that she just spoke to me. Still have NO idea why that was necessary but I never heard back from her. I then texted the foreman again who told me he had my phone # confused and thought he was talking to someone else. I then scheduled the installation date for Saturday October 26th at 11AM. They did call me the previous day to confirm but working, I did not return their call until the next morning, day of the installation. They then said that someone would be over between 12-2 for the install. I asked what happened to 11AM, he said he didn't hear back so pushed me back. REALLY?!?! After everything that has happened. So I got mad and yelled because they are ALL clueless there. The team finally shows at 1:30 and want to collect the payment before starting the work. i showed them the certified check and after everything, i wouldn't pay until the job is completed. Juan, who worked in the office, said no. I then called Juan who started yelling at me that I was rude and yelling earlier so he wouldn't budge and said ""no check, no cover"" and hangs up the phone. The MOST unprofessional thing anyone in the service industry has ever done. I then call him back and we get into a yelling match. Everyone there, expect for the salesman, seems to forget who the customer is. They need to hold themselves to a higher standard and sometimes getting yelled at is part of the job. I know, I work in the service industry. Finally, I tell him I want to talk to Tom White, he called me back and was now nice saying they would let me pay afterwards. Dealing with them all summer, caused me SO much stress to the point where I had to go see doctors. I had someone come give me an estimate on a fence and the guy used to work in the pool industry. He asked who I used and when I said Monarch, his reply was ""good luck"". I am thankful that I don't have to deal with them again (though they Still haven't repaired my gutter, screens or house siding-so I am holding the final $500 balance) but 1000% regret using them. Brian, the salesman is a nice guy and really does care. It about ends there for Monarch. I wish he'd go work for another company. trust me and stay far away from Monarch. They last thing they do is honor their contract where it states ""minimal aggravation to the customer"". That is ALL I had.
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