This review is specifically for Alfred, who came to our rescue on a Sunday night.
Horror of horrors, the Mrs. discovered one Sunday evening that our drain access was overflowing. We called RR, and they sent Alfred out. The dispatcher was very nice, calling back twice to ensure we knew when Alfred would show up.
I was a little surprised at how helpful and personable Alfred was, giving that this was a Sunday night, and it was after 8pm. But he took the time to explain what was going on with the line, and how I should call the city to have them analyze how close to the street the problem area was. He also gave me the option to have someone come out and look down the drain with a video camera, to see exactly where the problem was.
Having dealt with rooter services before, I am happy that RR sent Alfred out to us.