I looked up the address for this Lenscrafters, came across the negative reviews and almost reconsidered my decision to go there for prescription sunglasses. I'm glad I followed through. When I arrived, I was greeted by one customer service rep (of the 4 very willing to assist me), and she helped me pick out frames that fit my face very well. I'm extremely picky and tried on just about every pair in the place, and she was incredibly helpful and patient, while also helping other customers. The other employees were also professional and helpful. Once I finally picked frames, my new shades were done in 35 minutes. They also had a half price lens promotion going on, which was a nice bonus.