Like lots of people I don’t think about needing a computer repair service until something goes wrong. When something eventually went wrong, it happened to be a virus (or malware?) Basically computer VD. My laptop was infected and I kept receiving pop ups that promised to enhance my manliness and win the hearts of every woman with a pulse. With self-convincing male bravado I decided that I did not need these types of offers and started looking for a Computer Repair Doctor that had the right antidote to cure my highly embarrassed machine. I took it to Geek Squad and from the moment I dropped it off I had somewhat of a bad feeling. The 17 year old kid that took it looked like he was more concerned with brushing away the hair from his face than to actually writing down my PCs symptoms. He then said, “it would be like a week before you can pick it up.” To which I replied, “Aight dude”, trying to speak his prepubescent lingo for maximum detail retention. When a week passes I head into the Geek Squad to pick up my machine when I find out it hasn’t even been started on. After speaking with two managers, I decided it was in my ailing machine (and my interest) to not waste anymore of my time with this place and take my computer home. I called around to some local shops and everyone wanted an arm and a leg to repair it, including charging diagnosis fees (which from my research are included most of time.) I ended up Googling and found an online repair company called Secure Remote Support. I called, asked about rates of charge and how long it would take. I was sold a Virus, Spyware, and Malware Removal Package for $79 and $25 for an Optimization Service (some promo they were offering.) He then connected to my computer through the internet and within 45 minutes my computer was cleaned out and sped up. I didn’t have to unplug anything, take it anywhere and I was able to watch my DVR’s episodes of American Idol while it all took place. How convenient is that? I would have to say to anyone who is thinking about taking their computer to Geek Squad for any reason should visit secureremotesupport [DOT] com first before you waste your time elsewhere.