I spent $4500 on an exercise machine and was told it would be 2-3 weeks for it to arrive. I waited three weeks, still no machine, so I called them and they said it was in their warehouse and that they would call me to arrange delivery. I still did not receive a call from them.
So, disgusted at the customer service I was receiving after spending that much money, I called them to cancel my order and get my money back. They gave me excuse after excuse and told me that I would have to go ahead an start a dispute with my credit card company in order to get my money back. The owner, Clint, claims they have a no return policy. Yet this is not stated on the receipt nor was I told at the time of purchase.
When I was trying to cancel my order on the phone with the salesman, Jonah, he kept trying to persuade me not to cancel, as if I had options. If they don't do returns, why did'nt he just come out and say that at the beginning? Besides, if I don't have the product, it's not really a ""return"" is it?
Luckily for me, my credit card company will rescue me from this mess. Good luck fighting a corporate conglomerate such as Discover!