The first time I called I was surprised how expensive they were considering that they use YOUR products and don't bring their own like other services.I spoke to the lady, she was rushing me to give her my cc#, and I told her I would speak to my husband and call her back.We agreed to have a 1 time service to see how they were before committing.I called the next day the lady was not their I spoke to someone else who said that they were sending me someone who has been with them for years..etc..how good she was..etc..They told me that I need to get the cleaning products that they had from their site, that cost me $200 right there. The lady shows up10 minutes late, took her time changing into her uniform, made a few cell phone calls and was eating her food while she was cleaning my house! By the time she started it was already 30 min into the service. What they tell you is that they will send her for 4 hours and if you need more time its more money and if you don't it's less money. Anyway its common sense to move the dinning room chairs out of the way before you vacuum, and she was banging into them,Then she was vacuuming my kitchen floor and banged so hard into my brand new refrigerator that she broke of the bottom part and didn't even apologize. At this point I wasn't even going to scream I just asked her if she was done and that she could leave. She left the inside of my stove and counter greasy, she did not clean under my bed like I asked, and when she went to change back into her clothes she brushed her hair and left hair all over my bathroom sink. Not to mention I had 6 door mats all of which she left upside down. I spoke to the man at the service who was shocked to hear all this and all he could say to me was that if I wasn't happy I should have had her stay longer to clean more. I just wanted that woman out of my house. I spent an hour cleaning after I had paid her $165,and she gave me an attitude b/c I didn't tip her!
Pros: They have a lot of days available
Cons: The cleaning