We needed a plumber to unclog a backed-up washing machine drainpipe, so I called Roto-Rooter in the Charlottesville area to schedule an appointment. Due to an earlier job that took our assigned plumber, Jeff Cutshall, longer than he had expected to complete, he was not able to arrive at our location until after the scheduled time, but because he and his office had kept us abreast of the situation, that was not a problem for us. Once he arrived around 9:00 p.m. he went right to work. In the course of our investigating the piping in the crawl space under our house he pointed out to me an unrelated leak that we had not been aware of and damage that the leak was starting to cause. He made recommendations for us to buy large fans to circulate air in the crawl space to dry out the moisture and then, once things dried out, to treat some mold that had started to appear. We would not have known about this leak had he not drawn our attention to it. Beyond that, he also made helpful recommendations for re-securing some A/C ductwork that had fallen loose under the house (we hadn't known about that either). After examining the configuration of the clogged drainpipe, we then went back into the house where Jeff helped us to locate and stop the leak that we had found (the water supply hose to our refrigerator had been slowly but steadily dripping for an unknown amount of time). All of this he did cheerfully and professionally even though it was beyond what we had called about at first. Once he turned his attention to the clogged pipe, he welcomed my and my son's assistance in clearing the blockage, which finally required him to climb up on the roof to run the pipe snake down the venting pipe to open up the pipe. By this time it was 11:00 at night, but he did not complain about the hour or the time it had taken to correct the problem. His demeanor was both personable and professional, even as he showed me things about our home's plumbing system that I should have already known but didn't. Based upon my experience, I would gladly recommend Roto-Rooter (and Mr. Cutshall in particular) to my friends and acquaintances for their plumbing needs.