My dryer wasn't drying the clothes in one cycle, but was taking several. We thought it may be the heating element going bad. My husband saw this company on city-search. Yes, there is one negative review,but there were so many positive reveiws that followed. He gave them a call on Tuesday and the appointment was at 9:30 Friday morning. I was off that day and figured they would show up around 10:00 or later. Have you ever had a repair service be on time? They were at my home at 9:30 as promised. Amazing! Two gentlemen came into my home. I explained the reason for the calI and asked if they were with a large national company. Joe kindly replied ,this was his business. I was very pleased knowing I was dealing directly with the owner. In just a few minutes, I felt extremely comfortable, as if talking to an old friend, and was confident about there abilities. They closely inspected the dryer, checking temperatures and hoses. Joe then informed me my dryer was fine but I had another problem. He said my dryer duct was probably clogged with several years of lint buildup and explained the change in my dryers performance. They did not just take the money and run. Instead, Joe showed real concern about the problem and informed me how dangerous this situation was. He took time to educated me regarding the strong possibility of a house fire and how common this was.He gave me the names of websites to view so I too would take this matter as serious as he did. He then referred me to a local service specializing with dryer ducts. I am very grateful for his honestly and concern for my families well being. It's nice to know that there are still some people who practice great customer service. THANK YOU!!! Still not convinced to call them-after the visit I went to their website. Joe has a degree in Elecrical Engineering & HVAC, EPA certification, and has lived in the area for years.