My beloved Napoleon, a 19 yr old Miniature Dachshund was taken to Nash Pet Crem Friday 01/29/10 @ 2:30 P.M. I paid the $125.00 cash to Seth Presley, an apparent manager @ the facility, and I was told Napoleon would be ready to be picked up @ 1:00 P.M. on Sunday 01/31/10. I called to say I was running late, and Seth answered the phone, and much to my dismay, he clearly didn't know what I was talking about period. Napoleon was NOT cremated Friday, and NO ONE even bothered to call me (within a 48 hr period) to explain why the cremation had NOT been completed. I understand about weather problems, roads maybe closed, but phones are available...for a ""common coutsey"" call to the grieving family. When I expressed my frustration over how UNPROFESSIONAL way this was handled, I was told by Seth Presley, ""I've heard enough of your mouth!!"" When I made them show up @ the office to retrieve my baby boy and get my money back...I went into the office for an apology of how this whole mess was handled...Seth Presley told me to get the f@#* out of the office and once again, he's heard all of my mouth that he wants to hear!!' Threatened to call the Police when I wouldn't leave...VERY UNPROFESSIONAL OUTFIT!! I pray that NO ONE else has to go through what I went through during my time of loss. Grieving people DO NOT DESERVE this kind of treatment. I will do whatever is necessary to spread the word about how they conduct what they call a sympathetic business...what a joke!!
Pros: Absolutely NOTHING!!
Cons: Should be shut down!!