I was very pleased with my experience at Forever Diamond. My wife was really enamored with an eternity band she found there. The price was really good, so we got it even though it was slightly large for her. Well, it ended up getting bent a little, and a couple diamonds fell out. I took it to Nicole at Forever Diamond and she offered to fix it up for us. I expected her to replace the diamonds. Well, she ended up replacing the diamonds, resizing the ring (not easy to do for an eternity band!), and reinforcing all the diamond supports -- all for free! The ring is still beautiful, and now it fits perfectly and is rock solid. Nicole shipped the ring to me since I was moving out of state at the time. When it showed up we were really surprised and delighted to see what she had done. I would definitely go back and recommend Forever Diamond to my friends. Thanks Nicole!