While some of the doctors and staff here are nice, others seem very cold. For two people who's cats are their only children, I don't feel as if my pets were treated with as much love and respect. I've had much better service from Noah's Ark in Palmer. Plus the VCA SH tried to get us to clean our cat's teeth (anesthia and the works) again after only one year. I don't think that's necessary. I'm not sure if they are really going for what's in the best interest of my pets.