My friend and I are from Wisconsin, and we were on our way to San Diego, when we started having transmission problems in Denver. We took our car in to Lee Myles because of the good reviews they had gotten, however, our expectations were soon dashed. After getting the car in the Saturday before Memorial Day, they told us on Monday that a full replacement and rebuild of the transmission would be done on Thursday. Thursday, when we were ready to leave, they called us to say that it would not be done until Friday. On Friday, we called them wondering what was going on, and apparently a gasket had been nicked, and that would need to be replaced also. They told us that Saturday late afternoon would be the very latest that it would be done. Saturday, they told us that they needed a little bit more time, and that it would be done at the very latest by Monday afternoon. Monday afternoon, at 5 o'clock, since they had not called yet, we called them and they, ONCE AGAIN, put us off and said that the car would take 2 more hours of assembly, that would make it 7 o'clock pm, and since their shop closes at 6, we would have to wait til Tuesday morning. Basically, they put off the completion dates 4 times, and this proved to be a huge frustration for us because we were stuck in Denver for a week and a half because of their inability to serve customers well and according to their word.
Pros: they sounded nice
Cons: timeliness...timeliness...care about their customers' situations