I have come to Scott J in Washington Heights several times and have always loved it. I rave to everyone and would normally give it five stars. Yesterday, I was not as happy. I visited with my 11 year old daughter and Melissa gave her a BEAUTIFUL haircut - exactly what she wanted - and made her feel like a Princess (my tomboy!) on her first trip to a salon. Five stars to Melissa! The whole experience for us both was what I had come to expect - excellent service, kind staff, shampoos fantastic. However, I left with a beautiful haircut that was not what I asked for. Denise did not seem to understand me and what I was asking for. I felt like she was trying, but not really able listen. She seemed to be steering me to what she wanted rather than what I wanted. I have been to several stylists there and never left feeling this way. I am hesitant to say anything, because it is probably as much my fault as hers. Throughout our discussion about what I wanted I felt like she wasn't understanding me but ultimately I decided to trust her instincts. Again - it is a BEAUTIFUL cut - very well done and is getting lots of compliments. It just isn't really what I wanted. Lesson learned - I need to be more clear and stand up for what I want, I suppose.