A few friends and I went on a Wednesday night at around 8pm. The place was relatively empty, decor was cute--though it's ridiculously dark in there. We grabbed a few seats around a table shared with another couple until a back seating area opened up for our group. We ordered drinks from a brunette who was easily confused and it took over 20 minutes to get our first round. After finishing those in about 10 minutes, we waited another 15 before we had to get up and go track her down to order more. Place was still relatively empty--there were more people at the bar, but it's not as though she were serving them--so I'm not quite sure what she was doing... After ordering, we waited ANOTHER 20 minutes just to get those drinks. It got to be such a joke that when she finally brought the drinks, I told her to just go ahead and put in the order for the next round now. Sadly enough, despite having pre-ordered our drinks before we had even touched the ones she just dropped off, we finished the round and were waiting about 15 minutes before I went to find her. At that point, our get together was still dead sober and annoyed. Still only about 10 other people sitting in areas for her to serve. WHAT WAS TAKING SO LONG?! I tracked her down again and asked her how long it would be and she responded with a really terrible and rude attitude about how she was ""doing the best I can"" and turned her back on me, so I told her to just forget it and cancel the round and close all our tabs ASAP. Yeah. Took another 15 minutes for her to come around and she only brought me my check, not the checks of the other 4 people at our table. Yup. Another 10 minutes and my friends just got up and asked the bartender to close them out. Needless to say, her tip was not good--I'm usually a 20% for regular service, more for great, and a $1/drink at a standing bar, 20% seated kind of tipper so my $1 tip for my entire experience there should tell just how annoyed and pissed I was. This was just a crap waitress. I used to be a server so I know what it's like to be in a crunch and not be able to please everybody, but it was NOT crowded in there and she obviously didn't know what she was doing or how to manage customers. No attempt to explain why things might be taking so long, just a bad attitude and complete negligence.
The horrible service with the drinks didn't even include her really random seating demands of some friends of our group who came a bit later and grabbed another table. Apparently, since they knew us, they couldn't take up another table?? Bizarre!
Anyway, it was my first time at Blue Owl and my friends and I will NOT be going back. Ridiculous.
Pros: Cute space
Cons: SERVICE, SERVICE, SERVICE