The girl who answers the phone was very unprofessional. I was recommended to this service by a friend who said he had a nice tour, but when I called to ask about booking a tour for myself, the reservation girl was very inappropriate and unprofessional. She seemed more interested in telling me about herself, her problems and her health issues than discussing my tour. I didn't need a new client or another friend with mental health problems, I needed a tour of NYC with a professional guide. Although I am a PhD in the Behavorial Health field, and recognize that the girl is clearly in need of professional help, I am not in the least bit interested in providing psychotherapy over the phone to the receptionist of a company with whom I simply wanted to make my vacation plans. If this is the level of competence and professionalism to be expected from this company, I will never be a customer.
Cons: Very unprofessional