After reading the rave reviews and seeing this one rated as the best in Nashville, I phoned Ellis to inquire of fencing my new residence. Being new to Nashville, I didn't have anyone from whom to get recommendations. I left a message for Ellis explaining I'd selected him from his reviews on CitySearch. Being that I was out of town, Ellis returned the call and asked me to phone upon my return to Nashville. I did just that, leaving him a message again. After a couple of days with no return phone call, I phoned again. This time, Ellis answered the phone stating he was currently installing a wrought iron fence. He didn't seem to remember our last conversation and sounded as if he really wanted to get back to his fencing. He asked me if it was a small space to fence, saying, ""so what is it, like a 20 x 30 or something. I mean, really, is it worth my time to come out there and look at it?"" Well, how could I answer what was worth his time. I explained the area I was attempting to fence was a 150 x 80, at which point Ellis then told me he'd certainly like to come out and give an estimate. He stated he would phone me when he finished that afternoon. And to this date, a month later, I have never heard from Ellis again. And as highly as he is rated, I'd be an idiot to track down someone who didn't have the professionalism enough to return repeated phone calls. What makes this guy so great? Or is the expectations of Nashvillians that low? Not such a good experience from someone who is rated the ""best"" by CitySearch. What's the criteria for this sort of a rating? I certainly hope this is not the best Nashville has to offer in other areas.
Pros: Very personable individual
Cons: Needs professional individual to field his calls; didn't follow up as committed