I went in to buy a gift certificate for a massage for a good friend's birthday gift. I asked for a tour of the spa and halfway through the tour the manager almost fainted (literally) and had to be helped by an employee. So I was left at the register asking the owner about possible packages I could purchase. She was incredibly snooty and vague about the types of massages. Then, after I paid for a package, they couldn't get the gift certificate to print. She told me they were having technical difficulties. Finally she said, ""I'm just not doing this"" and asked me for my card back so she could credit it. I felt the same, frankly, but still asked her if it was anything personal. She said, ""no"", but there I was, having come some distance to get there and being left with nothing, even though I had paid because, presumably, she decided she wasn't in the mood to try to solve the issue printing the gift certificate. The whole experience of just trying to buy a gift certificate was completely ridiculous. I can't fathom these people could manage a massage. What if they weren't in the mood for that? VERY bad business practices. Insulting and rude, when it was their fault all around.
Pros: no idea - never made it to any of them.
Cons: Service at the desk was abominable - clueless, rude, and snotty.