You know how great it feels when you enter a sushi restaurant and the chef and the waiters greet you with enthusiasm? Well, walking into the Cut Salon is taking a 180 opposite that experience, and into a mausoleum. I have gone to Sarah at the Cut for almost five years, and it is with utter disappointment that I write this negative review. In the past year, I feel like she has just been going through the motions, and that she couldn't care less for me as her devoted client. No one else, including the owner, has given me a sense of professional welcome. The straw that broke my camel's back, landed during my last visit. I got there on time for my appointment and sat a few feet from Sarah's station. Although she and the receptionist, Ashley, saw me come in, I was ignored for 20 minutes till I said something to Ashley, and was told that Sarah was half way through with her client. It didn't occur to Sarah or Ashley to let me know that things were running late; and to apologize and ask to see if I wanted tea or something. I felt so disregarded that I finally made an excuse and left. I never heard from Sarah, and a week later went to Sit Still, instead. What a world of difference. Yes, there can be life while hair gets cut, and yes, stylists should and do care about their clients and check in with them if they are running late. Tommy at Sit Still did. Besides the cut and high light he gave me looks fantastic and shows that he puts love in his work. Change is good . . .