The location of the apartments are nice, and they keep the landscaping always meticulous, to say the least. However, the management is disappointing. Every time you ask for a maintenance request, not only do they make it seem as if you are burdening them, there is always an excuse (from management) as to why the request is (or will not) be executed on time. There came to a point that it took over 8 days to unclog my shower that I had already attempted numerous times to combat with Draino. I was provided with excuse after excuse (short staffed or what have you) as to why my request took so long to remedy (while in the meantime I hade to take over a week's worth of showers in a smelly and clogged tub). In the end, the only response that I got was a reiteration of the lack of staff and, therefore, lack of service through the apartment.
The only way that I can express my frustration is to say that I have been in Austin for 8 year,s 5 of the first in dorms and college apartments. The last two year was with a wonderful apartment complex for which I provided rave reviews. I am not even the bit particular about minor details about apartment living.
However, when it comes down to it, not only was the management rude and defensive, but they made me feel like my concerns were somehow not valid and a burden. Even after contacting corporate, I received a letter reiterating the excuses as to why, somehow, their services had been exceeded, and my small maintenance request not only invalid, but also a burden on an obvious mis-managed business.
I will never deal with this company again and cannot wait to take my living experience, money, and effort, elsewhere...
Pros: Convenience, Location, Curb Appeal
Cons: Management, Customer Sevice, Ethic, Overall Satisfaction