I received a gift card from my boss, who told me that there is an Urban Retreat in The Woodlands (closer to where I live). I called the San Felipe location (their phone number was on the gift certificate) and told them I have a gift certificate. I told them that I had been told there was a UR in The Woodlands and asked if that was true, because that location wasn't listed on this gift certificate. They confirmed that there is an UR in The Woodlands and gave me their phone number. I called and was confused when they answered the phone with a different name. I asked, "Is this Urban Retreat?" and she said yes. I told her I had a gift certificate and made the appointment for my gift package. When I arrived at The Marriott, I asked the concierge for the Urban Retreat, and he directed me to the spa. I offered my gift certificate when I arrived and was told to hold it until I am ready to leave. After my massage, I was told to return to the locker room to dress before my mani/pedi. I was the only one in the locker room when I changed into my street clothes and when I tried to open the door to exit the room, it wouldn't open. I was trapped. I had to phone them to get rescued.
When I went to the front desk to pay, I was told that they were NOT the same as the UR in Houston and they would not honor the gift certificate. I challenged them about the name of the biz and was told "That's why we changed our name," yet they still go by UR.
I had to pay $200 out of pocket and they didn't offer anything for being trapped. After calls back and forth, the manager of The Woodlands spa said she had discussed the matter with the Houston spa and they agreed to credit back the gift certificate to my boss. She told me to send an email to the manager at the Houston spa (she provided the email, too), which I did. The manager refuses to respond to emails or to my repeated phone calls. I DISCOURAGE EVERYONE from using either of these locations because of the way I was treated.
Pros: Dim-light and quiet surroundings
Cons: I got trapped in their locker room when the door broke.