As an owner, we are always concered with customer satisfaction. We wish that this customer had brought her dissatisfaction to our attention on the day of her services. We are on sight while serving our clients. We will contact her directly to work out a solution. We also recognize that we will never be able to meet the expectations of every client. We spoke to the facialist who gave these services. The client requested an Express Facial which takes 25-30 min & is intended for people who only want the necessities. This client received a full express facial, including steam and extractions. As to the waxing service requested, our facialist made a call not to perform face waxing as this client shaves, and felt the hair was too short for safe waxing techniques. Our job as professionals, is to satisfactorly service the client, while not performing services that are could cause harm to the clients skin. There are many occasions when waxing services are not safe to perform. The esthetician did a lip and chin wax because that is what was indicated. We are not interested in perfoming services for extra money while putting the client at rish. If you are looking for someone who is just interested in the additional $, we recommend you continue to go to "the Vietnamese lady down the street."