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Austin Regional Clinic: Round Rock - 1 Reviews - 940 Hesters Crossing, Round Rock, TX - Doctors & Other Healthcare Professionals Reviews - Phone (512) 244-9024

Austin Regional Clinic: Round Rock

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940 Hesters Crossing
Round Rock, TX 78681
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(512) 244-9024
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Austin Regional Clinic: Round Rock - Round Rock, TX

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I went to see Dr Ken Cornell at the Round Rock location earlier this summer. I was diagnosed with a plantar wart. Before we proceeded, I asked him if there would be any extra ch...

Don't Trust Them!!!! 7/19/2009

I went to see Dr Ken Cornell at the Round Rock location earlier this summer. I was diagnosed with a plantar wart. Before we proceeded, I asked him if there would be any extra charges. He told me that my $20 co-pay would cover everything. I was also told the same thing by another ARC staff member. I recently received a bill for $131 charging me for the plantar wart treatment. I submitted an inquiry to the Billing Department, who told me that I am responsible for paying whatever balance is due. In other words, I was told one by ARC staff upon my doctor's visit, and was charged more after the fact. Although I now understand that I am responsible for finding out how much my PPO will cover beforehand, there is no way to know what kind of treatment I will get until I am at the doctor's office. The staff should know better than to tell patients that their co-pay will cover things that don't wind up getting covered - if that is against their policy (according to the Billing Dept). I will be switching clinics because of this snafu. Pros: none Cons: Staff do not adhere to policies regarding billing more
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Additional information

  • Hours:

    Mon-Fri 5am-9pm Sat-Sun 8am-12pm
  • Payments:

    Master Card, Visa, American Express, Cash, Discover
  • Neighborhoods:

    La Frontera Village

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