Seriously ladies, spend your money elsewhere. I am a frequent spa-goer (Ohm Spa and Thai privilege among my favorites), and I had a miserable experience at this spa. First, I was made to wait for 45 minutes for the facialist to retrieve me from the waiting area for my 5:30 appointment. I had dinner plans for the evening which I was getting late for, so when I asked to reschedule, the receptionist kept insisting ""she'll be right out"". Everyone seemed thoroughly incompetent -- once my facialist received me, she performed everything so hurriedly and awkwardly; she seemed pretty inexperienced, and did not make me feel the least bit at ease/pampered. There were also atrocious overhead lights on the entire time, and the entire place is much uglier than other spas.
Pros: Midtown location - convenient post-work
Cons: Customer service, poor value, chaotic/cramped, ambiance relative to competition, incompetence of staff