I scheduled an entire day of services for me and my friend (who works at a spa herself). We got a wrap, a massage and a facial.
The spa itself is pretty nice. Nothing worth a 5 star rating though. The bathroom in the ladies lounge was out of service, as was the sauna. The products in the shower were the quality you would find at your local gym, not at a top rated spa. There was a relaxation room, like there is at most every spa. But it lacked the extra services you would find at a spa like Great Jones.
The wrap and massage were very mediocre but the facial was horrible. I have gotten numerous facials throughout my life and this was by far the worst I had ever had. The process was not what I'm used to at all. Steps seemed to be cut short, products left out, they didn't use hot towels and the esthetician left the room while my mask set. At Juxenex, they stay with you the entire time. And although they advertise Dermalogica in the spa, they used a product I have never even heard of. Finally, the esthetician was so rough with my skin during the extractions to the point where I felt she was digging into my skin and left me wincing back in pain. I was worried about what my skin would look like after because she was so harsh but decided that "she was the expert' and not to worry.
Well, after the service I looked in the mirror and was horrified. Although I came in with great looking skin (my friend who has a cosmetology degree actually complimented me that morning) it now was completely broken out. I understand that facials can cause flareups. But this was not that at all, my skin was so sore because the esthetician was WAY too rough. I have never had a reaction like that in all the time I have been getting facials. Days went by before the redness and breakouts started to go away.
When I politely mentioned this to the manager. He proceeded to tell me "she was one of the best" and "didn't see how that was possible." I told him, "Look at my face! Here is your proof!" His customer service is why this spa deserves one star. He was so rude and unaccommodating. His solution was to bring another esthetician out in the lobby, and "fix" my face right at the entrance where people pay and come in. My friend told them they should be embarrassed to handle the situation in such an unprofessional way. They should have taken me back to a private room. He then offered me 15% to come back to get another facial. Yeah right! like I am ever going back there to allow them to destroy my face. He didn't offer any type of discount on the facial.
The worst thing about this place was that the management has such novice level training when it comes to customer service. Their motto should be "the customer is always wrong." I did not come here to get free handouts. I came here to spend my hard earned money, and indulge myself and feel beautiful. I left feeling ugly with cortisol shooting through my body. Exactly how you shouldn't feel after leaving a spa!
One final note about how this spa does business. If you look here on Citysearch they have a lot of "rave reviews." I'm sure many of them are planted. But the most shocking thing is not that, or even the bad reviews (many regarding bad facials). It's the business response they give to these negative reviews. Here is a direct quote from the business regarding a client, "In a word she is FUGAZY." Here is another winning quote from Oasis management regarding a review, "We at Oasis have no idea who this might be, it could be a disgruntled former employee." Really Oasis? Is it that impossible that someone could have had a lackluster experience at your spa? Maybe instead of explaining yourselves and pointing the finger at disappointed clients, you should listen to them and improve your business! Is that the way a top rated spa should refer to ANY client? This spa is mediocre at best and the customer service makes this place completely unacceptable.
(Refer to Yelp to read my entire review)
Cons: horrible customer service