I recently sent a friend to Monique K for a facial. This person has a medical condition called Sebaceous Gland Hyperplasia. The only way it can be controlled is with medication, and regular facial treatments. Having had such a wonderful experience, I automatically referred them here. The first appointment went very well- the facialist was excellent, and they were very pleased. About a week later, they began to have a break-out of the condition, and from experience knew that while the facial was done very well, there wasn't enough extraction done. A call was made, and they spoke to the owner Monique. They explained the isssue, confirmed REPEATEDLY that the facial was excellent, but it needed to be more aggressive the second time. The owner Monique, immediately offered to do the facial herself, said that she completely understood the issue, and there was no problem at all. When my friend arrived for the appointment, she proceeded to criticize, harass, and was plain out rude and manipulative. She made out and out untrue accusations about things that were said, and made the entire appointment anxious and uncomfortable. Is this a way to treat your customers?? How anyone in today's business world could even dream about treating a client in such a fashion is incredible. I remember the first time I had a facial there several years ago, she was verbally abused and embarrassed the facialist I had an appointment with IN FRONT OF ME. Whether or her problem is a mood disorder, or she's just simply mean is not my problem, and neither should it be her customers either. I will NEVER, EVER, refer another friend to this place. Too bad for her I have a long list of people who were potentially interested in going there, but after this I put out the word against it.
Pros: Good work
Cons: Rude Owner