If there was a way to give this 0 stars, trust me: I would. My fiance and I have had the most frustrating and horrible experience getting a car through Jim & Auto Depot.
Let me start by saying that we paid for the car over a month ago, and we still do not have the car he promised. My fiance has called him daily for almost 3 weeks now, trying to get an explanation. Jim is incredibly unprofessional and RUDE. He rushes you, answers other phone calls during your call, and hangs up on you constantly. It is a complete nightmare dealing with this unprofessional man. Originally, he told us the car would be ready within 1 week. It is now 3 weeks later than the date he originally told us. 4 weeks since we agreed on and paid for the car.
We have repeatedly called, trying to find out the story. First, he blames not working on the car on weather. The bad weather Austin had was over 2 weeks ago, and was literally for 2-3 days max. He now is telling us that he ordered the wrong parts for the vehicle and we will be unable to get the vehicle for another week.
Now he claims that he "ordered the wrong parts for the car." I completely do not buy this. I bet anything that he is working on other customers cars, and putting us on the back burner since we have already paid.
The current car my fiance has through Jim is old, and now is unreliable, it does not start and we explained this to Jim, telling him we need the car as soon as possible. Since we have already paid for the "new" car, he has put us on the back burner since day one.
The worst part about this company and Jim is the "service." Jim is incredibly rude, cuts you off when you speak, and answers other phone calls in the middle of your call. I have never in my life dealt with someone so incompetant and rude.
In addition, he lies and will tell you your car will be ready, and then continually puts it off.
DO NOT BRING YOUR CAR IN HERE FOR SERVICE UNLESS YOU WANT YOUR CAR GONE A VERY LONG TIME.
IN ADDITION: NEVER, I REPEAT NEVER BUY ANY CARS HERE.