I was in a jam. I had been using a friends car and needed a rent a car before my new car was ready. I had a coupon for Enterprise. However, they did not bring me my car the night before like they said they would. That put me in a further pickle, being late to work the next day. The next day They said they were out of vehicles but after talking with the manager, they gave me a nice SUV for the same price as a regular car with the coupon. All in all, they got me upset with time frames, but they did straiten it all out. I hope next time I'll have more advance notice before renting a car.
PROS: They worked it out and gave me a deal
CONS: They didn't deliver like they said they would