The customer service was excellent, and the staff were all very friendly, knowledgeable, and professional. I found out about this place via a TravelZoo deal - and am glad I went for it!
I had a facial with Yuki which was excellent! She also was able to answer all of my questions.
I also had a hot stone massage with Amanda which was also excellent. She was even able to work out my back and neck nots w/o any pain! Which is a first for me. I get regular deep tissue massages elsewhere to address my knots in my back/neck - they fix the problem but they are always excruciating.
The only aspect of this Spa I was not so keen on was that it is a loft-style facility. None of the rooms, including the bathroom, have ceilings - only walls/doors. So you can hear everything going on throughout the spa (anyone talking, doors open/closing, laundry buzzers, etc..). Also, someone had lunch there and you could smell their food all throughout the spa.
So it is not that totally peaceful, tranquil, experience you get at some spas. It is more of a modern, urban spa environment.
The music was great - not the typical spa tunes or nature sounds - but more of a very mellow modern lounge sound - which went perfectly with the environment..
All in all - I loved it and would definitely go back.