Although the internet site does note, ""Severe inclement weather may affect Jungle Island?s hours."", the sign at the ticket window does not, nor does the sales rep warn you what constitutes severe weather in their mind. We are from Phoenix, AZ (the no rain state) and I hate rain. Yes, hate is a strong word, but true. That being said, after spending $150, we decided to stay even after a few short rain spurts. (If I could handle it, anyone could!) But after only 1 hour there and four hours before the park closing time, we were told everyone had to leave. Management would only offer everyone a 4 day extension back into the park. I requested a refund since the park personnel who told us they were closing the park said we would get one as we were leaving the next day on our cruise. Management not only refused our refund, but was extremely rude to not only me but several other guests in the same situation. I suggest for what you get there (it is a SMALL zoo), you are better off spending your money elsewhere!