A group of friends and I decided to try this restaurant as three of the friends were first time visitors to San Francisco and wanted to try a nice restaurant. The menu online looks great and that's where it stops. We had 7:30pm reservations on a not so busy Saturday evening. Three of us had arrived about 20 minutes early and were seated at a lovely patio table with views of the Bay Bridge. We sat there for 20 minutes before anyone acknowledged us for water, drinks, etc. I had to ask a hurried waiter/buser for a glass of water. Our other two friends arrived and we perused the menu. I had ordered the steak with a substitution of asparagus for a dinner salad. That was fine. I also ordered a side of mashed potatoes. Another friend also ordered a side of mashed potatoes. We all consumed various types of drinks as well. Our dinner was served and my big, hot steak was draped across the salad and no sign of mashed potatoes. Two of my friends ordered fish, which were really salty and overcooked. One of our friends ordered a salad prior to that was never ordered or prepared. I casually mentioned that I had ordered mashed potatoes and the frazzled waitress took a USED bread plate in front a friend sitting across from me and scooped up half of his ""double order"" as he ""had too much"" and placed half of it on said bread plate and handed it to me. I've had better mashed potates from a box. They were tasteless and dry. For an ""upscale"" restaurant, it was subpar. At the end of our meal, the wait staff took everyone's plate and removed it from the table as I was STILL eating. Our waitress then tells me that ""it's okay to keep eating"" while they take away everyone else's dish. For the amount of money spent there, I would expect better food and much better service. As we departed, we decided to relay our opinions to a manager. Well, to our surprise, none was available and were forced to talk to another server who didn't really seem to care. He offered free drinks and dessert! No way!
Pros: Great views of the Bay Bridge, Location, heated patio
Cons: ALL the food, service, overpricing of the menu, managers don't seem to work there, having to ask after 20 minutes of waiting for acknolwedgement for water