Tonight my family was celebrating a promotion at work. We pulled into the Dairy Queen in Sandy Utah to get ice cream. At this point my nephew mentioned he wanted to go to Nielsens instead. We called Nielsens to ask them their business hours. We were told they would be open until ten. We all piled into the car quickly and sped to Nielsens. (50 Block drive) On our way we called Nielsens again to see if we could possibly give our orders over the phone so that they would not have to stay late to make our custard. We were told they can't take orders over the phone, but that they would stay open for us because we would make it there right about ten. We pulled in with a couple minutes to spare. Nobody greeted us, they just said, ""All we have is Chocolate."" I proceeded to tell them we were the customers who had been calling and left Dairy Queen to come there. They all looked around at eachother and acted as if the phone calls never happened. I mentioned the fact that their hours of operation say until ten, yet their entire store was closed down and they were all ready to leave prior to ten. Being extremely frustrated, I asked for the general managers number. We left, without getting any custard, nor ice cream from anywhere because they were all closed at ten. I called the manager to explain the situation. Instead of apologizing for such terrible customer service, he was more concerned that they had run out of vanilla before the chocolate. He did not offer any discount, coupons, or custard. Just said he would address the issue of being out of vanilla. After reading the reviews, it seems to me that he should address the issues with his staff before he worries about the custard running out. In this day and age with a struggling economy, it's mind boggling that an establishment would have such poor customer service from top to bottom. Being a manager myself, I would be embarrassed to have my establishment represented so poorly.
Pros: The Frozen custard itself is good, but not worth the terrible service
Cons: Dirty, Lack of Supervision, Extremely Poor Customer Service