Okay, I am tiered of the bunk, so I made a profile on this (which I never do, ever). I love this store, I have been shopping here sense I was 16. It is cramped, yes, but the staff does a great job making sure all the bedding and animals are clean and happy, look past the smell, which isn't bad like a lot of people say (I personally think they are too damn prissy for their own good frankly), its a petstore for christ's sake get over it. Look into the encloses, always clean, always fresh. And about the kennel cough, get an animal from anywhere other than private breeders (yes even other pet stores) you dog will 90% of the time have kennel cough. Ever dog coming out of the humane society that everyone is begging people to go to gets a prescription to treat kennel cough, its like a cold, it gets everywhere. And have you ever tried to get a Giant Monkey Tree frog anywhere else? Its freaking impossible! They have an amazing selection of reptiles and fish, its staggering sometimes. And lastly I know that the good reviews on here are not from the staff, the fact that they are still in business for as long as I can remember, speaks for itself. Try them, they are awesome, and if you don't like it, then don't shop here. I am tiered of people saying ""I got a cat here and she died, and I came back a year later and bought another one."" If your cat died, it was from your own stupidity and not this store.