When Mama was alive TLC was one of the best places for ethnic hair. During the past couple of years though they have gone down hill. Pam, her daughter is a great gal, however recently a visit to them for my son in law turned very ugly. Ester, the male barber was asked to cut off one inch of sons hair. He started by cutting off two inches. My son in law was very angry and disappointed, but didnt say anything and paid for the poor job. When daughter and son went in to ask for a refund they were taken into a back room and an argument ensued over the hair cut and the quality of the work done. Eventually they were given a refund, but not without my daughter coming home very upset, crying and feeling very humiliated by the confrontation. As a mother, I am very angry that they put my 17 year old daughter and 18 year old son in law through this. Had I known they would have been subjected to such treatment I would have gone there with them, but wanted them to learn how to stand up for themselves. Trust me......they are lucky they dealt with these inexperienced kids rather this mother bear! NEVER EVER put your family through this type of emotional abuse that was experience by my family. No hair cut is worth it. I am not a beautician or barber, but I could have done a better job for free. Of course this is simply my opinion....after having been a ten year customer I hope its worth something to you. BEWARE!