Remember the soup Nazi on Seinfeld? Very different business here. Be prepared to be asked to leave if you take to long to eat lunch. I've even seen the guy skip people if they didn't know what they want when they got to the head of the line.
That being said, when I worked downtown this was our usual lunch stop. The food was great and the price was even better. Excellent sandwiches and italian food. If you can handle the help, you'll love this hole in the wall stop. Just eat quickly. Or, better yet, get it to go.
Pros: Great Food, Great Prices
Cons: Grumpy People, Not enough seating, Hidden location