If I could rate them lower than 1 star, I would. I can't believe how unprofessional and stupid these people are. We would change service providers, but we're using this horrible company because we're under warranty with our dishwasher and this is where KitchenAid sent us.
So far, they've ""fixed"" it once already, but the problem wasn't fixed at all. The guy came back, said ""Oh, no, it's actually this part that's defective; I'll order it."" They called us up a week later to schedule another appointment, but when the same man showed up, he had no idea he's already been here once. He then decided it was a whole different issue, other than the one he'd already ordered a part for. When he was reminded of his last visit, he blustered his way through an excuse about how the part must be on back order.
They called a couple days ago to schedule yet another appointment for today, between 1-4pm. Lo and behold, it is now 4:50 and we've sitting here waiting still. We called and were told that the guy is two houses hehind at this time, and instead of calling and letting us know, or rescheduling, they're decided that we can just be kept waiting.
DO NOT USE THIS COMPANY!
There's no way that the people who rated this place 5 stars aren't shilling for Paul.