I had a chipped tooth that was aching, on which they placed a crown. The placement of this crown was excrutiatingly painful. After having my bite adjusted 3 times and then getting another dentist to take a look at my painful tooth I was sent to a ""specialist"" to see if I needed a root canal. Completely frustrated, I went to Imagine Dental Arts 40 minutes away from my home...a holistic dentist. Not only did they adjust my bite correctly, but they talked to me for 2 hours trying to figure out the problem. They also said that my crown was not fitted properly and I will have to have it redone. New Albany wanted to refill a ""lost"" filling that Imagine showed me to not be a filling at all. I highly recommend only going to New Albany for cleanings if necessary, but using a competent dentistry practice for any problems.